Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to be fully satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

1. Return & Exchange Window

You may request a return or exchange within 60 days from the date you receive your order.
Requests submitted after 60 days will not be accepted.

Defective or damaged items must be reported within 48 hours of delivery with photo/video evidence.

2. Eligible Returns & Exchanges

We accept returns or exchanges only if all of the following conditions are met:

  • The item is unused and unopened

  • The product is in its original packaging, including all seals, accessories, and any complimentary items

  • The item is in resalable condition, free from damage, odors, or signs of use

  • A valid order number or proof of purchase is provided

  • 3. Non-Returnable Items (Hygiene & Safety)
  • For health and safety reasons, we strictly adhere to aĀ No-Return policy for any intimate items that have been opened or touched.

    • Broken Seals:Ā Any product with a broken factory seal or shrink-wrap is considered "used" and is ineligible for return.
    • Personal Preference:Ā Due to hygiene standards, returns based on personal dislike, "change of mind," or "expectations not met" after opening areĀ not accepted.

4. How to Initiate a Return or Exchange

To request a return or exchange, please follow these steps:

  1. Contact our customer support team with your order number and reason for return

  2. Once approved, you will receive return instructions

  3. Ship the item back within the specified timeframe

  4. Upon receipt and inspection of the returned item, we will process your refund or exchange

  5. Please do not send returns to the address on the package without prior authorization.

āš ļø Returns sent without prior approval may not be accepted.

5. Refunds

  • Refunds will be issued after the returned item passes inspection

  • Approved refunds will be sent back to the original payment method

  • Processing times may vary depending on your payment provider

  • Original shipping fees are non-refundable, unless the return is due to our error or a defective item

  • Customers are responsible for return shipping costs unless the item is defective or we sent the wrong product

6. Exchanges

  • Exchanges are available for the same product only

  • If the replacement item is out of stock, we will contact you to arrange a refund or alternative solution

7. Contact Us

If you have any questions about our Return & Refund Policy, please feel free to contact our customer support teamļ¼ˆsupoort@luvinx.comļ¼‰. We are happy to assist you.